Account Deletion & Data Erasure
How to exercise your right to erasure, close your account, and remove your personal data from HOMES by ASB.
1. Right to Data Erasure
You have the fundamental right to request the complete deletion and erasure of your user profile, personal data, and verification records from HOMES by ASB.
We respect your digital sovereignty and provide transparent, straightforward mechanisms to close your account whenever you decide to do so.
2. What Data is Permanently Deleted
When an account deletion request is processed:
- Authentication & Profile: Your user login credentials, profile name, phone number, and avatar are permanently removed from Firebase Authentication and Firestore databases.
- KYC & Verification Documents: Uploaded Aadhaar card images and tenant selfie photos are permanently deleted from cloud storage.
- Active Listings & Wishlists: Saved bookmarks, shortlists, and active unpublished property drafts are erased.
- Notification Tokens: Device messaging tokens and notification preferences are cleared.
3. Legal & Statutory Retention Exceptions
Under applicable Indian laws, certain records may be retained in an anonymized or archived format strictly for legal compliance:
- Executed Lease Agreements: Legally signed rental contracts between tenants and owners must be retained by both parties for the statutory limitation period of tenancy disputes.
- Financial & Invoicing Transactions: Records of token transactions, payment gateway reference IDs, and tax invoices are retained as required by financial auditing and taxation regulations.
4. Step-by-Step Deletion Procedure
Log into your account, navigate to Profile → Settings, and select "Request Account Deletion".
Send an email from your registered address to support@homesbyasb.com with the subject "Account Deletion Request".
5. Processing Timelines & Confirmation
Upon receiving your request, our support team verifies account ownership to prevent accidental or malicious deletion. Once verified, account records and files are purged within 7 to 14 business days, and a final confirmation email is dispatched.
6. Assistance with Account Closure
Need help with closing your account or deleting uploaded verification documents? Contact our support team via the Contact Center or email support@homesbyasb.com.
Questions or Concerns Regarding This Policy?
Reach out directly to HOMES by ASB's customer support and compliance desk.
Ranchi, Jharkhand, India