Privacy Policy

Welcome to HOMES by ASB ("we", "us", or "our"), operated by [LEGAL_ENTITY_NAME_PLACEHOLDER]. This Privacy Policy governs your use of the HOMES by ASB web platform, applications, and services connecting tenants with property owners across India.

We respect your privacy and are committed to protecting the personal data and verification documents you entrust with us. This policy outlines what data we collect, why we collect it, how it is stored and protected, and your rights regarding your personal information.

We collect information you provide directly to us when you create an account, complete profile verification, book properties, or contact support:

• Account Information: Full name, email address, contact phone number, profile photo, and password hash (managed securely via Firebase Authentication).
• Tenant & Resident Verification Details: Date of birth, permanent address, emergency contact numbers, occupation, 12-digit Aadhaar number, uploaded front/back identity photos, and recent tenant selfie photos.
• Property & Listing Details: Property address, unit configuration, pricing, deposit terms, photos, and owner contact details.
• Transaction & Booking Logs: Reservation requests, dates of stay, payment timestamps, and transaction references.
• Communications & Chat: In-app messages and booking requests facilitated by ASB platform support.
• Device & Technical Metadata: IP address, browser type, operating system, and session tokens for account protection.

We process your personal information for legitimate business purposes:

• Facilitating property bookings and digital lease setup between verified tenants and property listings without broker interference.
• Processing booking requests, move-in scheduling, and digital lease preparation.
• Verifying resident records to enforce our Zero-Restriction Charter and prevent fraudulent listings.
• Sending critical transactional notifications, verification status updates, and security alerts.
• Resolving customer inquiries, grievances, and platform disputes.

We do not sell, rent, or trade your personal data. Information is shared only in the following limited contexts:

• Between Booking Parties: When a booking request is approved, basic contact details (name and phone number) are shared between the tenant and owner to coordinate move-in.
• Service Providers: Trusted cloud infrastructure providers (Google Cloud / Firebase) who process data strictly under confidentiality agreements.
• Legal Obligations: Where required by valid court order, statutory regulation, or lawful law enforcement request under applicable Indian laws.

We implement industry-standard technical, operational, and administrative safeguards designed to protect personal data against unauthorized access, loss, alteration, or disclosure:

• Transport Layer Security (TLS/HTTPS) encryption for all data transmitted between your browser and our servers.
• Encrypted database storage and granular Firebase Security Rules restricting record access strictly to authenticated account owners and authorized admin roles.
• Periodic security audits and vulnerability monitoring.

Note: While we apply strict security best practices, no electronic transmission over the Internet can be guaranteed as completely immune to all potential security risks.

We retain personal data for as long as your account remains active or as required to fulfill rental agreements, resolve disputes, and comply with legal statutory obligations.

You may request complete deletion of your account and associated personal data at any time by visiting our Account Deletion Center or by emailing support@homesbyasb.com.

You have the right to:

• Access & Review: Inspect the personal details stored in your resident profile dashboard.
• Correction & Updates: Rectify inaccurate contact details or update expired verification records.
• Withdraw Consent: Opt out of optional marketing or promotional communications at any time.
• Erasure: Request permanent deletion of your account and personal records.

We use essential session tokens and local storage strictly to keep you securely signed in and preserve your UI theme preferences. For full details, please review our Cookie Policy.

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When updates occur, we will revise the "Last Updated" date at the top of this document. Continued use of our platform after revisions constitutes your acknowledgement of the updated terms.

If you have questions, feedback, or wish to exercise your data rights, please contact our support and compliance desk: