Grievance Redressal Mechanism

In compliance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, HOMES by ASB has established a structured Grievance Redressal Mechanism to address user complaints promptly and transparently.

When emailing a grievance to support@homesbyasb.com, please include:

• Registered Account Email & Full Name: The email associated with your resident/owner account.
• Booking ID / Property Reference: If the complaint relates to a specific reservation or listing.
• Factual Description: A chronological statement describing the issue, previous ticket numbers (if any), and desired resolution.
• Supporting Evidence: Screenshots, lease copies, payment receipts, or relevant chat logs.

• Acknowledgment: Every formal grievance is acknowledged with a unique reference ticket number within 48 hours of receipt.
• Investigation & Resolution: The Grievance Officer investigates the matter and issues a formal written resolution within 15 to 30 business days in accordance with statutory guidelines.

A grievance is marked closed when a resolution or formal response has been communicated to the complainant. If you are dissatisfied with the resolution, you may submit a request for re-examination citing specific reasons within 10 days of closure.